Frequently Asked Questions
-
Do you have questions about our products or services? Here you’ll find answers to some of the most frequently asked questions from our customers. Don’t see your question listed? Feel free to contact us for more information.
Product Information
Our bedding is made from 100% eucalyptus fibres (Lyocell), a sustainable material known for its softness, breathability, and hypoallergenic properties.
No, eucalyptus fibre is much softer and more breathable than cotton. It combines the soft properties of silk with the durability of cotton, without the slippery texture of satin. After every wash, it becomes even softer and retains its fresh feel.
It feels like sleeping on a cloud! Loomii’s Lyocell bedding offers luxurious softness and a subtle sheen without feeling too slippery. The fabric is light and airy, keeping the bedding fresh and comfortable every night.
Our bedding is easy to wash on a gentle cycle at 30-40 degrees. Use a mild detergent for the best results. The bedding can then be tumble dried on low heat to maintain its delightful softness.
We strive to ensure 100% satisfaction for all our customers. If you’re not satisfied, please contact us at contact@loomii.nl. We’ll be happy to assist you with a solution.
Our eucalyptus fibres are sustainably produced with a low environmental footprint. We use eco-friendly packaging and do our best to minimise our impact on the planet.
Yes, we offer free worldwide shipping on all our orders.
Orders and Delivery
We ship products directly from the supplier to save on storage and packaging costs, allowing us to offer you products at a consistently low price.
The average delivery time is 5-14 days.
Curious about when your package will be delivered? Quickly and easily check the status of your order on the My Order page.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, delays can occasionally occur during the shipping process. You can check the status of your order via the following link:
Check my order status
Haven't received your order 3 days after the expected delivery time? Please contact us.
Exchanges and Returns
Yes. You can return any order to us within 14 days without providing a reason.
If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition with labels and tags intact. The product should show no signs of use.
A return shipment must always include a Track & Trace code. The sender is always responsible for the shipment.
Once we have received the items you returned, we will ensure the purchase amount is refunded to your account within 14 days.
Contact us!
Track and Trace
You can find your Track and Trace code in the confirmation email we sent to you after your purchase.
Track and Trace information becomes available once the package has arrived at the postal company. Please note that there may be a slight delay in updating this information.